What Everyone Needs to Know About: Accommodating Customers with Disabilities

The Americans with Disabilities Act of 1990 (ADA) makes it mandatory for you and every employee to accommodate certain needs your customers may have. “What Everyone Needs To Know About: Accommodating Customers with Disabilities” enables businesses open to the public to improve customer service to clients with disabilities and eliminate many costly ADA liabilities and risks, by using CalChamber’s expertise in business compliance and reducing business risk.  Purchase Accommodating Customers with Disabilities, and every member of your team can have their own easy-to-read reference to reduce the risk of costly common mistakes while improving customer service.

Why Buy

• Increase awareness to the range of customer disabilities
• Increase awareness of common and special situations that impact customers with disabilities
• Learn new customer sensitive service skills and best practices
• Noncompliance with access laws can result in a discrimination lawsuit, not to mention financial damages and bad publicity for your company

Benefits

• Managers can rely on employees getting clear information with helpful illustrations, prepared and reviewed by experts, from cases throughout the United States.
• Employees will be able to quickly assimilate the lessons, which do not use confusing jargon and technical terms
• Employees will gain a broad level of expertise to handle all of their customer’s needs in one little book

 

Features

• Written by an author with extensive disability litigation experience
• Written from the employee or staff perspective
• Broad disability content covered with a special situations section

Perfect For

• Business Owners
• Businesses with significant customer/staff physical interaction
• Retail Stores & Outlets
• Hotels, Resorts, Lodging, & Recreation Locations
• Sports Arenas, Stadiums, and Fitness Centers
• Health Care Operations & Facilities